Marker Griffon ID Bindings

We are excited to offer a number of products for the upcoming Winter for Pre-Order, the best way to lock in your new toys and ensure you don't miss out.

Payment Policy

Your payment will be taken in full upon placing the Order.

The Pre-Order is cancelable & fully refundable at any time for any reason up until the time the skis arrive in the shop, from that date the standard 30 day return policy begins. 

Ordering Process

Products that are tagged Pre-Order will be available to purchase via the Pre-Order Button.

If a product is tagged Pre-Order and is showing out of stock, it is either sold out already or Pre-Order details are yet to be confirmed - we will not enable Pre-Order on a product until we have a comfortable level of security about arrival time.

Please use the Email When Available button on these products and we will notify you when this product becomes available for Pre-Order.

When your Pre-Ordered products arrive, we will contact you to confirm shipping details. Your Order won't be shipped without this confirmation to ensure we don't ship to an unattended address. At this time we will also double check any mounting or package information.

If you are Pre-Ordering Skis and wish to build a package, just Pre-Order the skis and we can apply Package discounts later upon arrival of skis and bindings.

If you order products that are both In-Stock and available for Pre-Order in the same order, they will be held and shipped with the Pre-Order. If you want In-stock items to be sent immediately please place them in a separate order.

Estimated Dates & Shipping expectations 

The estimated delivery dates listed on our website are based on the best information that we have at that moment. 

These dates are estimates, and given the potential disruptions to logistics and shipping times from international warehouses to us, there is always the possibility that there will be last minute delays that we cannot control.

In cases of delays, we pledge to be up front and transparent to keep you up to date with the latest information about the timing of your order. If any delays don't meet your expectations in regards to timing we can easily swap into another product or cancel the order, no questions asked.

Warranty

Any defective items that are still within the manufacturer’s warranty period will be returned to the manufacturer or their local agent for warranty assessment.

The manufacturer or their local agent has sole discretion in determining whether an item is defective and qualifies for a repair or replacement.

Be sensible – if you slide rails or hit rocks, your skis aren’t going to get replaced. 

Chips to the edges of a ski's topsheet & topsheet peeling caused by skiing with your feet close together or banging your skis together on a lift are not covered by warranty.

Contact us with your proof of purchase to begin the process.

Luggage: Please note that luggage warranties specifically refer to manufacturing defects, not damage sustained during travel. For example a tear in the fabric isn't covered, but a burst seam or defective zip is.

Airline policies differ, but generally require you to report damage sustained to your luggage either at the airport or within 1-3 days of your flights in order to receive compensation.

Returns

Too big, too small, not stoked on the colour? No worries!

If you are not happy with your product purchased from aussieskier.com you can return, subject to the below conditions, within 30 days of purchasing your item. First step is to lodge an RMA request on our Return Portal

Items marked as Clearance are not eligible for a return. (Under Australian Consumer Law, defective items are not affected by this policy and will be treated as per the above Warranty section)

Return shipping to us is at your own cost.

Return Conditions:

• The item must be in unused/unworn and in re-saleable condition
• Packaging must be original & undamaged with all stickers/tags etc still attached & factory seal intact.
• Avalanche Safety items are not eligible for returns

Electronic devices:


• Device must not have been turned on and/or the battery inserted.
• Device must be returned in factory sealed packaging.

Skis: 

• Please note that we cannot accept returns/exchanges on skis that have been mounted.

Ski Boots:

• Specifically for ski boots we ask you to not mark the soles while trying them on at home, only walk on carpet, boots used on concrete/hard surfaces will be refused a return.
• Any attempt at heat moulding/boot modification will void the eligibility for return.
• Boots that have been heat-moulded or customised in any way in-store can't be returned