Last Updated: 7/6/25
This Privacy Policy governs the manner in which aussieskier Pty Ltd (ABN: 49 161 446 313) ("we", "us", "our") collects, uses, maintains and discloses information collected from users ("you", "your") of the https://aussieskier.com website and related services. This privacy policy applies to all products and services offered by aussieskier Pty Ltd.
We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
What Personal Information We Collect
Information You Provide to Us
We may collect personal information when you:
- Create an account on our website
- Place an order or make a purchase
- Subscribe to our newsletter or marketing communications
- Contact us through live chat, email, or phone
- Participate in surveys, promotions, or competitions
- Leave product reviews or feedback
- Interact with our customer service team
This information may include:
- Name and contact details (email address, phone number, mailing address)
- Account login credentials
- Payment information (processed securely by our payment providers)
- Purchase history and preferences
- Communications with us
- Marketing preferences
Information We Collect Automatically
When you visit our website, we automatically collect:
- Device and browser information (IP address, browser type, operating system)
- Website usage data (pages visited, time spent, click patterns)
- Location information (general geographic location based on IP address)
- Referral sources (how you arrived at our website)
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and login status
- Analyze website performance and user behavior
- Provide personalized experiences and recommendations
- Enable targeted advertising and marketing
- Prevent fraud and enhance security
You can control cookie settings through your browser, though some website functionality may be limited if you disable certain cookies.
How We Use Your Personal Information
We use your personal information for the following purposes:
Order Processing and Customer Service
- Process and fulfill your orders
- Communicate about your purchases (confirmations, shipping updates, delivery notifications)
- Provide customer support and respond to inquiries
- Handle returns, exchanges, and refunds
- Maintain your account and purchase history
Marketing and Communications
- Send promotional emails about products, sales, and special offers
- Provide personalized product recommendations
- Send abandoned cart recovery emails
- Communicate company news and updates
- Conduct customer surveys and feedback collection
Website Improvement and Analytics
- Analyze website usage patterns and user behavior
- Improve our website functionality and user experience
- Optimize our product offerings and inventory management
- Conduct A/B testing and performance analysis
Legal and Security
- Prevent fraud and protect against security threats
- Comply with legal obligations and regulatory requirements
- Enforce our terms of service and policies
- Resolve disputes and protect our rights
Third-Party Services and Data Sharing
We work with trusted third-party service providers to operate our business. These partners may have access to your personal information as necessary to perform their services:
E-commerce Platform
Shopify Inc. - Our website is powered by Shopify, which processes customer data, orders, and analytics. Shopify may transfer data internationally as part of their service operations.
Payment Processing
Shopify Payments/Fiserv - All payment transactions are securely processed by Shopify Payments and Fiserv. We do not store credit card details on our servers. All payment processing meets PCI DSS compliance standards.
Email Marketing
Klaviyo - We use Klaviyo to manage email marketing campaigns, newsletters, and automated communications. This includes customer contact information and purchase history for personalization.
Analytics and Tracking
- Google Analytics 4 - Website traffic analysis and user behavior tracking
- Meta Pixel (Facebook) - Advertising performance and audience targeting
- Microsoft Clarity - User session recordings and heatmap analysis for website optimization
Customer Reviews
Stamped.io - Product review collection and display. Customer information may be shared to enable review functionality.
Customer Support
Commslayer - Live chat and help desk services for customer support communications.
Shipping and Fulfillment
- Australia Post - Delivery services and tracking
- ShipStation - Shipping management and logistics
- Shippit - Additional shipping and delivery options
Inventory Management
Stocky - Inventory tracking and management (may include purchase data for forecasting).
Fraud Prevention
Shopify Fraud Prevention - Automated fraud detection and prevention services.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure hosting and data storage practices
- Regular security monitoring and updates
- Access controls and staff training
- PCI DSS compliant payment processing
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless you request deletion of your data. Specifically:
- Account information: Retained while your account is active and indefinitely after account closure unless deletion is requested
- Order history: Retained indefinitely for business records and customer service unless deletion is requested
- Marketing communications: Until you unsubscribe or request removal
- Website analytics: Typically retained for 2-3 years in aggregated, non-identifiable form
Your Rights and Choices
Under Australian privacy law, you have the following rights:
Access and Correction
You can request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
Marketing Opt-Out
You can unsubscribe from marketing emails at any time by:
- Clicking the unsubscribe link in any marketing email
- Updating your preferences in your account settings
- Contacting us directly at admin@aussieskier.com
Data Deletion
You can request deletion of your personal information. We will comply with deletion requests unless we need to retain certain information for legal or business purposes.
Account Management
You can update your account information, preferences, and communication settings by logging into your account or contacting us.
International Data Transfers
Some of our service providers (including Shopify, Klaviyo, and others) may store or process your data outside of Australia, including in the United States and other countries. We ensure that any international transfers are conducted with appropriate safeguards in place.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Complaints and Contact Information
If you have questions about this privacy policy, wish to exercise your privacy rights, or want to make a complaint about our handling of your personal information, please contact us:
aussieskier Pty Ltd
11 Aberdeen Rd, Prahran, VIC 3181
Phone: 03 9111 2669
Email: admin@aussieskier.com
Website: https://aussieskier.com
If you are not satisfied with our response to your privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
This privacy policy was last updated on 7/6/25. We encourage you to review this policy periodically to stay informed about how we protect your information.