Any defective items that are still within the manufacturer’s warranty period will be returned to the manufacturer or their local agent for warranty assessment.
The manufacturer or their local agent has sole discretion in determining whether an item is defective and qualifies for a replacement.
Be sensible – if you slide rails or hit rocks, your skis aren’t going to get replaced.
Luggage: Please note that luggage warranties specifically refer to manufacturing defects, not damage sustained during travel. For example a tear in the fabric isn't covered, but a burst seam or defective zip is.
Airline policies differ, but generally require you to report damage sustained to your luggage either at the airport or within 1-3 days of your flights in order to receive compensation.
If you are not happy with your product purchased from aussieskier.com you can return it for any reason, however you need to contact us within 30 days of receiving your item. First step is to lodge an RMA request on our return portal: https://aussieskier.com/a/returns
Please note any items marked as Clearance are not eligible for a return. https://aussieskier.com/collections/clearance (Under Australian Consumer Law, defective items are not affected by this policy and will be treated as per the above Warranty section)
The item must be in unused/unworn and in re-saleable condition – ie: in it’s original, undamaged packaging with all stickers/tags etc still attached. If it is an electronic device it must not have been turned on and/or the battery inserted.
Please note that we cannot accept returns/exchanges on skis that have been mounted.