Any defective items that are still within the manufacturer’s warranty period will be returned to the manufacturer or their local agent for warranty assessment.
The manufacturer or their local agent has sole discretion in determining whether an item is defective and qualifies for a replacement.
Be sensible – if you slide rails or hit rocks, your skis aren’t going to get replaced.
Luggage: Please note that luggage warranties specifically refer to manufacturing defects, not damage sustained during travel. Airline policies differ, but generally require you to report damage sustained to your luggage either at the airport or within 1-3 days of your flights in order to receive compensation.
If you are not happy with your product purchased from aussieskier.com you can return it for any reason, however you need to contact us within 30 days of receiving your item. First step is to please contact us at [email protected] to receive authorisation to return.
We will happily refund or exchange your item with no fees attached or questions asked, however if you are not able to return the item to us in-store you will be responsible for return postage costs. We also cannot refund shipping costs on the original transaction. We also highly recommend tracking return items, and insuring items of high value.
The item must be in unused/unworn and in re-saleable condition – ie: in it’s original, undamaged packaging with all stickers/tags etc still attached. If it is an electronic device it must not have been turned on and/or the battery inserted.
If your item was bought in-store and you did not register your details you must provide the original receipt. All e-commerce transactions will be stored in our system and we can look it up.
Please note that we cannot accept returns/exchanges on skis that have been mounted.