Any defective items that are still within the manufacturer’s warranty period will be returned to the manufacturer or their local agent for warranty assessment.
The manufacturer or their local agent has sole discretion in determining whether an item is defective and qualifies for a repair or replacement.
Be sensible – if you slide rails or hit rocks, your skis aren’t going to get replaced.
Chips to the edges of a ski's topsheet & topsheet peeling caused by skiing with your feet close together or banging your skis together on a lift are not covered by warranty.
Contact us with your proof of purchase to begin the process.
Luggage: Please note that luggage warranties specifically refer to manufacturing defects, not damage sustained during travel. For example a tear in the fabric isn't covered, but a burst seam or defective zip is.
Airline policies differ, but generally require you to report damage sustained to your luggage either at the airport or within 1-3 days of your flights in order to receive compensation.
Too big, too small, not stoked on the colour? No worries!
First step is to lodge an RMA request on our Return Portal
Items marked as Clearance are not eligible for a change of mind return.
In-store: Subject to the below conditions, items purchased in-store can be returned for an exchange or store credit within 14 days of purchase.
Online: Subject to the below conditions, items purchased online can be returned for a refund within 30 days of purchase.
Return shipping to us is at your own cost.
- The item must be in unused/unworn and in re-saleable condition
- Packaging must be original & undamaged with all stickers/tags etc still attached & factory seal intact.
- Avalanche Safety items are not eligible for returns
- Device must not have been turned on and/or the battery inserted.
- Device must be returned in factory sealed packaging.
- Please note that we cannot accept returns/exchanges on skis that have been mounted.
- Specifically for ski boots we ask you to not mark the soles while trying them on at home, only walk on carpet, boots used on concrete/hard surfaces will be refused a return.
- Any attempt at heat moulding/boot modification will void the eligibility for return.
- Boots that have been heat-moulded or customised in any way in-store can't be returned