Warranty
If an item you purchased is defective and within the manufacturer’s warranty period, we will facilitate its return to the manufacturer or their authorised agent for a warranty assessment. Please note:
- The manufacturer or their agent will determine if the item qualifies for a repair, replacement, or refund based on their assessment.
- Consumer rights under Australian Consumer Law (ACL) apply regardless of this assessment. If the product does not meet ACL guarantees, consumers may still pursue a remedy through us.
Exclusions:
- Be sensible – if you slide rails or hit rocks, your skis aren’t going to get replaced.
- Chips to the edges of a ski's topsheet and topsheet peeling caused by skiing with your feet close together or banging your skis together on a lift are not covered by warranty.
To begin a warranty claim, contact us with your proof of purchase.
Luggage
- Warranties cover manufacturing defects only and do not extend to damage sustained during travel (e.g., fabric tears). Defective zips or burst seams may qualify for warranty coverage.
- Airlines generally require damage to be reported at the airport or within 1–3 days of travel for compensation.
Returns
If you wish to return an item because it’s too big, too small, or not to your liking, we’re here to help!
Start by lodging a Return Merchandise Authorisation (RMA) request on your account page: account.aussieskier.com.
Note: Items marked as Clearance are not eligible for change-of-mind returns.
In-store Purchases:
- Items can be returned for an exchange or store credit within 14 days of purchase, subject to the conditions below.
Online Purchases:
- Items can be returned for a refund within 30 days from the order date, subject to the conditions below.
- Return shipping is at the customer's cost. Send returns to:
11 Aberdeen Rd, Prahran VIC 3181
Return Conditions:
- Items must be unused, unworn, and in resalable condition.
- Original packaging must be undamaged, with all tags and factory seals intact.
- Avalanche safety items are not eligible for returns.
Electronic Devices:
- Devices must be in their original factory-sealed packaging and not have been turned on or had the battery inserted.
Skis:
- Skis that have been mounted cannot be returned or exchanged.
Ski Boots:
- Please try boots on indoors on carpeted surfaces to avoid marking the soles.
- Boots with marked soles or those used on hard surfaces are not eligible for return.
- Heat-moulded or customised boots are non-returnable.
- Boots moulded or customised in-store cannot be returned.