Scott Punisher Ski Poles

Returns

Too big, too small, not stoked on the colour? No worries!

If you are not happy with your product purchased from aussieskier.com you can return, subject to the below conditions, within 60 days of purchasing your item. First step is to lodge an RMA request on our Return Portal

Items marked as Clearance are not eligible for a return. (Under Australian Consumer Law, defective items are not affected by this policy and will be treated as per the below Warranty section). Due to health and safety reasons for COVID-19 we are estimating a 2 week delay between receiving a returned package and processing the return / refund / exchange to allow for a new protocol to quarantine incoming packages.

Return Conditions:

• The item must be in unused/unworn and in re-saleable condition
• Packaging must be original & undamaged with all stickers/tags etc still attached. 

Electronic devices:


• Device must not have been turned on and/or the battery inserted.
• Device must be returned in factory sealed packaging.
• Avalanche Beacons are not eligible for returns.

Skis: 

• Please note that we cannot accept returns/exchanges on skis that have been mounted.

Ski Boots:

• Specifically for ski boots we ask you to not mark the soles while trying them on at home, only walk on carpet, boots used on concrete/hard surfaces will be refused a return.
• Any attempt at heat moulding/boot modification will void the eligibility for return.

Warranty

• Any defective items that are still within the manufacturer’s warranty period will be returned to the manufacturer or their local agent for warranty assessment.

• The manufacturer or their local agent has sole discretion in determining whether an item is defective and qualifies for a replacement.

• Be sensible – if you slide rails or hit rocks, your skis aren’t going to get replaced.

• Luggage: Please note that luggage warranties specifically refer to manufacturing defects, not damage sustained during travel. For example a tear in the fabric isn't covered, but a burst seam or defective zip is.

  Airline policies differ, but generally require you to report damage sustained to your luggage either at the airport or within 1-3 days of your flights in order to receive compensation.