Ski Retail Leader / Ski Bootfitter

 

We’re currently seeking an experienced Ski Retail Leader & qualified Ski Boot Fitter for our 2 Grattan Street Prahran location. Reporting directly to the business owners, the role will be to oversee the physical operation of our business and be responsible for in-store sales, visual merchandising and providing excellent customer service. 

This new team member will be passionate about skiing and the gear that comes with it, be excited to work in a family owned and operated small business and understand the importance of helping customers achieve the best possible ski experience.

The role will be a full time position, Tuesday - Saturday, for the Australian Winter. Continuation through the northern hemisphere season (November- February) and a year-round position is our intention, but will be dependent on International travel recommencing / COVID Vaccine etc.

The Role:

Retail Sales Leader

  • Management of the Prahran showroom - both stock and staff
  • Rostering of casual staff and management of timesheeting 
  • Providing outstanding customer experiences by connecting with every customer and asking open ended questions to assess needs
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and ensuring the team is trained and able to provide excellent sales service
  • Advise and sell ski hardware, ski boots, soft goods and accessories
  • Processing transactions via the POS system
  • Monitor store appearance and replenish merchandise displays
  • Prepare and submit stock and consumable order requests in a timely fashion;
  • Undertake training supplied by aussieskier and relevant suppliers to further product & service knowledge;

Warehouse & Online

  • Assist with counting, receipting and putting away supplier deliveries
  • Maintain clean and orderly warehouse
  • Assist with picking & packing of online orders when required
  • Assist with email / phone enquiries when required

Ski Boot Fitting

  • Undertake foot measurement and lower anatomy biomechanical assessment and have an awareness of basic podiatry principles;
  • Describe and promote products in line with customers expressed needs;
  • Assist customers with boot selection;
  • Perform heat moulding of liners and adjustment of alignment;
  • Create custom foot beds;
  • Adjust/modify the boot shell fit via stretching/grinding;
  • Maintain a clean and safe workshop area;

Behaviours and Attitude

  • Commitment to exceptional customer service and the building of customer loyalty;
  • Autonomous and operates with initiative;
  • Commitment to professional growth and seeks internal and external opportunities for continuing education;
  • Develop and maintain excellent relationships with fellow workmates, showing respect to Managers, Supervisors and peers at all times;
  • Good under pressure and able to multi-task;
  • Excellent verbal and written communication skills and the ability to interact professionally;
  • Driven and results focused;
  • Have quick thinking and thoughtful judgements;
  • Highly organised, punctual, reliable and astute with high attention to detail;
  • Willingness to remain abreast of development across the ski industry, including trends and insights.
  • Display an enthusiastic and positive outlook

To apply, please email customerservice@aussieskier.com with your CV and details of relevant retail and bootfitting experience/qualifications.